The book

First Fix Your Message

The Entrepreneur’s Secret Path to More Leads, Customers, and Sales

It has never been easier to put your message in front of the right people. That’s why the message itself is now the reason most marketing fails.

This is a practical guide for entrepreneurs and the sales leaders who run their marketing. It shows you how to find what’s wrong with your message, fix it, and lead your marketers to better work.

Cover of First Fix Your Message: The Entrepreneur’s Secret Path to More Leads, Customers, and Sales, by Matthew David Anderson
First published November 2023 · ISBN 9798870135755

The big idea

Reaching customers got cheap. Persuading them didn’t.

For most of advertising history, the hardest and most expensive part of marketing was getting your message in front of the right people. So most marketing strategy is still about who to talk to and how to reach them, and companies hand the message to “creatives” at the end.

Today, a few dollars buys an audience more precisely targeted than anything Fortune 500 companies could buy a generation ago. Yet the rate at which businesses survive and thrive has barely budged.

Once reaching customers is easy, marketing fails for one of two reasons. Either the product isn’t good enough, or the message isn’t. If you’ve built something people buy, it’s almost always the message.

Your marketers can’t fix it for you. What they make depends on what you give them, and they can’t know your customers the way you do.

The good news is that you already know what you need to craft a message that sells. You just need someone to show you how.

What’s inside

Three parts, five problems, one process

Part I

The main concepts

How marketing persuades, why the message usually matters more than execution, and why you usually can’t hire someone to fix your message for you.

Part II

How to fix your messaging problems

A chapter for each of the five problems behind most marketing that doesn’t work, with what to do about each.

  1. Your selling story fails to attract attention
  2. Your selling story doesn’t persuade
  3. No offers, weak offers, or not enough offers
  4. Your selling messages are in the wrong order
  5. Your brand: they don’t trust you

Not sure which problem you have? Start with the symptoms

Part III

How to lead your marketing to success

How to document your message, turn your insights into the core stories behind every ad, build a marketing plan, edit your marketing assets, and test and scale like a professional marketer.

Who it’s for

Written for the people marketing depends on

Entrepreneurs

Figuring out how to create a customer is your most important job, and no one else knows your customers as well as you do. You’ll learn how to:

  • grab your ideal customers’ attention with three psychological hooks
  • explain why your product works with a mechanism they can believe
  • make offers that match where your customers are in their buying decision
  • give your agency and marketers input that gets you better work

Sales leaders and CROs who own marketing

You know how to close. This book shows you how to:

  • tell whether your marketing has a message problem or an execution problem
  • ask your marketers the right questions and hold them to the right numbers
  • tailor your message to each stage of the buying cycle

This book isn’t for you if…

  • You want another big-idea marketing book. This one is unapologetically practical.
  • You’re a marketer looking to sharpen your copywriting or ad skills. It’s about what leadership has to bring to marketing, not technique.
  • You’re looking for quick fixes. You’ll get out of the process what you put into it.
You already have all the knowledge and insight you need to fix your message.
First Fix Your Message, Chapter 4

Free chapter

Read Chapter 4: Why You (Usually) Can’t Hire a Messaging Solution

You’ll learn why the same talented agency can produce a hit for one client and a flop for the next, what each of the three kinds of marketers does well, and why most strategy firms still use tools designed for a store shelf. Tell me where to send it.

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The Advanced X-Ray Audit checklist I use with clients to evaluate a message, and the workbook for documenting yours.

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About the author

Matt Anderson

Over 25 years I’ve worked as a direct response copywriter, an agency strategist, and a director and VP of marketing at larger companies, helping hundreds of clients from startups to Fortune 500s. The book is the process I use with them, written down.

If you’d rather not do it alone, most of my clients start with the Core Message Blueprint, eight hours of facilitated sessions that turn what your team knows into a written message.